Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Ordering and Products:
Q: How can I place an order at DoppleMart? A: Ordering at DoppleMart is easy. Simply browse our products, select the items you like, add them to your cart, and proceed to checkout. We accept PayPal payments for all orders.
Q: Do you offer international shipping? A: Currently, we primarily serve customers in the United States.
Exchanges, Returns, and Refunds:
Q: What is your return policy? A: We accept returns and provide refunds within 14 days of purchase for items in their original condition. Please see our Return Policy for more details.
Q: How do I initiate a return or request a refund? A: To initiate a return or request a refund, please contact our customer service team at info@dopplemart.com within 14 days of receiving your order. They will guide you through the process.
Q: Can I cancel my order? A: Yes, you can cancel your order before it is shipped. Once the order has been shipped, it cannot be canceled.
Shipping and Delivery:
Q: How long does it take to receive my order? A: Our order handling time is 1-2 days, and the transit time for delivery is approximately 6-12 days.
Q: Is shipping free for all orders? A: Yes, we provide free shipping on all orders.
Contact and Support:
Q: How can I reach your customer service team? A: Our customer service team is available 24/7. You can contact us via email at info@dopplemart.com.
Q: Where are you located? A: DoppleMart is based in Ayal Nasir, Deira, Dubai, United Arab Emirates.
If you have any additional questions or concerns that are not addressed in our FAQ, please do not hesitate to contact us. We're here to assist you.