Return Policy

We want you to be completely satisfied with your purchase. Here’s our return policy for both defective and non-defective products:

1. Returns:

• Defective Products: If you receive a defective product, please contact us within 14 days of receiving your order. We will guide you through the return process.
• Non-Defective Products: You can return non-defective products within 14 days of receiving your order. Please ensure that the product is in new condition and unused.

2. Exchanges:

• We accept exchanges for products in new condition. If you would like to exchange your item, please reach out to us within 14 days of receiving your order to initiate the exchange process.

3. Product Condition:

• Products must be returned or exchanged in new condition only. We cannot accept items that are used, damaged, or not in their original packaging.

4. Return Method:

• Returns and exchanges must be made at a designated drop-off location. Please ensure the package is securely sealed and properly labeled.

5. Return Shipping:

• Return shipping is free for all customers. You do not need to pay for return shipping or provide a return shipping label.

6. Return Label:

• You can download and print your return label from our website. This label is provided at no cost to you.

7. Restocking Fees:

• We do not charge restocking fees for returns.

8. Refund Processing Time:

• Refunds are processed within 1 day of receiving and inspecting the returned item.

If you have any questions or need assistance with your return or exchange, please contact our customer service team at info@dopplemart.com.

Thank you for shopping with us!